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Cancellation policy
Cancellation policy.
Draft for legal review. This page is a working draft and will be finalised by counsel before RydeBack accepts bookings.
| When you cancel | Refund |
|---|---|
| 72 hours or more before pickup | 100% |
| Less than 72 hours before pickup | 50% |
| No-show, or after your chauffeurs are dispatched | No refund |
How it works
Times are measured from the scheduled pickup time on your confirmation. Your free-cancellation deadline is shown when you book and in your confirmation email.
Cancel from your RydeBack account; the refund is calculated and returned to your card automatically. Refunds normally reach your account within 5 to 10 business days, depending on your bank.
If RydeBack cancels for safety, weather or a reason within our control, you receive a full refund.