Terms of service.
Draft for legal review. This page is a working draft and will be finalised by counsel before RydeBack accepts bookings.
1. The service
RydeBack provides two chauffeurs: one drives the client's vehicle and the other drives the client and guests, or follows the client's vehicle, depending on the service option booked. Passenger journeys are operated by RydeBack or a licensed partner in each city.
2. Booking and payment
Every booking is paid in full at the time of booking, in local currency. The price is two chauffeurs per hour, garage to garage, with a three-hour minimum, plus a per-kilometre rate on the client's trip, estimated tolls and, where chosen, the estimated chauffeur return fare.
Waiting beyond the booked hours is charged only after the client approves it in the app. A return fare is settled to the receipt after the trip: any difference below the estimate is refunded, and any difference above it is charged up to 25% of the estimate.
3. Vehicle ownership and eligibility
At the first booking the client must prove that they own or are authorised to use the vehicle, by registration document and photo ID. RydeBack may decline a vehicle that exceeds its insurance limit, is unsafe, lacks fuel or charge for the route, or is unsuitable for the conditions (for example, summer tyres in snow). The client confirms their own insurer permits a professional driver.
4. Conduct and fees
Clients and guests must be 18 or older to book; minors travel only with an adult. Chauffeurs may refuse or end a journey if anyone is abusive, violent or unsafe.
A cleaning fee applies if the RydeBack car needs professional cleaning; it is charged after the trip with photographs. Smoking and vaping are not permitted. Pets travel by arrangement. Child seats are available on request where the law requires them.
Gratuity is optional and extra; 100% goes to the chauffeurs. Lost property is logged and returned at the client's cost.
5. Cancellation
See our cancellation policy.
6. Records
Inspection photos and videos are kept in the client's vault for 12 weeks after the trip. Concerns about a vehicle must be raised within 24 hours of delivery.
7. Contact
1-877-860-3388 · support@rydeback.com