Privacy policy.

Draft for legal review. This page is a working draft and will be finalised by counsel before RydeBack accepts bookings.

What we collect

Account details (name, email, phone), payment details handled by our payment processor, vehicle details and ownership documents, addresses and garage instructions, live location during trips, and inspection photos and videos of your vehicle.

For chauffeurs: identity and licence documents, background-check results with consent, and trip records.

How we protect it

Garage codes and documents are encrypted. Addresses and codes are revealed to chauffeurs only when a trip starts. Photos and videos are stored privately and opened only through short-lived links. Two-factor login protects every account.

How long we keep it

Trip photos and videos: 12 weeks after the trip, then deleted. Download anything you wish to keep before then. Booking and payment records are kept as long as tax and accounting laws require.

What we never do

We never sell your data and never use your photos, videos or vehicle in marketing.

Your rights

Depending on where you live (including Canada, the US, the UK and the EU), you may access, correct, export or delete your data. Contact support@rydeback.com.

Cookies and chat

We use Google Analytics only if you accept analytics cookies in the banner; until then it runs without cookies. Your chosen city is stored in your browser. Live chat is provided by Tawk.to, which sets the cookies it needs to keep your conversation open.